报告：Salesforce的状态报告
IBM发布了新报告“Salesforce的状态”。重塑商业的新时代即将到来。组织正面临前所未有的技术、社会和监管力量的综合挑战。人工智能、自动化、物联网、区块链和5G正在变得无处不在，它们的共同影响将重塑商业架构标准。过去十年的“由外而内”的数字转型正在让位于用这些指数性技术开发的“由内而外”的数据潜力。IBM分析了企业为保持竞争力、推动增长而需要采取的具体行动，并为企业经历第四次工业革命时提供了成功的路线图。Salesforce的现状在全球范围内， Salesforce客户专注于数据集成、员工体验和扩展AI。1 Customer 360o云之旅侧重于开放式混合环境，其中的数据必须很好地集成并使用。客户正在拥抱Salesforce的Customer 360和MuleSoft，以创建统一的客户配置文件。9/10的Salesforce客户将集成数据源列为其首要任务。2 AI部署正在扩大企业正在重新设想关键工作流程，从试验人工智能转向扩展人工智能。为了增强人类的决策能力，对人工智能的投资需要包括对员工培训和技能的投资。83%的人工智能试点将在未来18个月内运行。3 卖家想要更多的移动性第五代（5G）移动网络的到来为快速、安全和可靠的移动功能带来了新的标准。Salesforce与苹果的战略合作伙伴关系意味着，各企业应该优先让卖家获得客户实时数据。73%的卖家来自PC，8%的卖家使用移动设备。4 全天候Salesforce管理成为主流Salesforce已成为一款任务关键型应用。为了帮助Salesforce在任何给定时刻保持与业务的相关性，并响应持续的变化，客户正在寻找咨询合作伙伴。使用咨询合作伙伴进行全天候Salesforce管理的客户中有67%实现了他们的目标ROI。http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_3_20200112080009111http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_4_20200112080009314http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_5_20200112080009533http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_6_20200112080009736http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_7_20200112080009970http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_8_20200112080010189http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_9_20200112080010408http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_10_20200112080010627http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_11_20200112080010845http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_12_2020011208001149http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_13_20200112080011299http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_14_20200112080011533http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_15_20200112080011767http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_16_202001120800122http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_17_20200112080012236http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_18_20200112080012439http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_19_20200112080012674http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_20_20200112080012908http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_21_20200112080013127http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_22_20200112080013361http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_23_20200112080013580http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_24_20200112080013814http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_25_2020011208001449http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_26_20200112080014267http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_27_20200112080014471http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_28_20200112080014736http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_29_20200112080014971http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_30_20200112080015221http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_31_20200112080015471http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_32_20200112080015705http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_33_20200112080015971http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_34_20200112080016408http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_35_20200112080016783http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_36_20200112080017267http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_37_20200112080017799http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_38_20200112080018408http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_39_20200112080018814http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_40_20200112080019189http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_41_20200112080019658http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_42_2020011208002096http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_43_20200112080020705http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_44_20200112080021220http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_45_2020011208002249http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_46_20200112080022689http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_47_20200112080023627http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_48_20200112080024564http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_49_20200112080025377http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_50_20200112080026955http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_51_20200112080027736http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_52_20200112080028205http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_53_20200112080028939http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_54_20200112080029470http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_55_20200112080029971http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_56_20200112080030580http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_57_20200112080031408http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_58_20200112080032127http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_59_20200112080032595http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_60_20200112080033220http://image109.360doc.com/DownloadImg/2020/01/1219/180283545_61_20200112080033611http://image109.360doc.com/Download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